Parent Guide
Follow your athlete's progress, manage classes and billing, and stay in touch with coaches.
Dual Interface: Mobile + Desktop
Parents have two interfaces. The mobile app is the primary surface for daily checks: classes, progress, messages, and billing. The desktop dashboard adds the full course catalog, invoice details, and account settings.
📱 Mobile Parent App
Bottom Navigation
Classes, Billing, Messages, and Results sit in the bottom bar (Results appears when the club runs competitions). The More menu holds Home, Schedule, Course Catalog, Children, News, Competitions, Profile, Settings, and Help.
Home 🏠
A family snapshot: today's classes, upcoming sessions, upcoming competitions, and payment status. A pinned club announcement can appear at the top; acknowledge it to dismiss.
Children 👶
Your children's page shows the selected child's upcoming classes (including camp lessons), recent coach feedback, and a calendar subscription for their schedule. If you have more than one child, use the athlete selector at the top to switch between them — every page follows the selected child.
Classes 📖
Your athlete's enrolled classes and upcoming sessions with day, time, location, and coach. You can message the coach from a class card and open the Course Catalog to enroll in more.
Messages 💬
Conversations with coaches and club staff. Read receipts show when a coach has seen your message, and unread badges show what is new. The inbox combines every club you belong to, with club labels.
Billing 💳
Invoices and payments. See the outstanding balance and each invoice with its status (Paid, Open, Overdue). "Manage Billing" opens the Stripe Customer Portal for payment history, saved payment methods, receipt downloads, and autopay.
Results 🏆
Live results and match outcomes for the competitions your club runs. Open a competition to see its bouts, pools, and brackets as results are recorded.
More Menu
- •Schedule: The week's classes and lessons.
- •Course Catalog: Classes, camps, and lesson packages offered by the club.
- •Children: Manage linked athletes and switch the active child.
- •News: Club news and announcements.
- •Competitions: Upcoming and past competitions.
- •Profile: Your contact details and profile information.
- •Settings: Notification preferences, calendar subscription, privacy, and account options.
Progress 📈
Recent coach feedback appears on Home and on the Children page; the desktop parent dashboard lists each child's feedback. Each entry shows skill scores from 0 to 10, the coach who assessed them, and written notes, so you can see improvement over time.
🖥️ Desktop Parent Dashboard
My Classes
Every class your children are enrolled in, with coach, schedule, and location. Open a class or message the coach from the row.
Course Catalog
Browse classes, camps, and lesson packages. Camps have a public page with dates, fee, and registration. When a class is full, the catalog offers the waitlist if the club has it enabled.
Billing & Invoices
The billing page shows payment methods, invoices, subscriptions, and payment history, with access to the Stripe Customer Portal. Open an individual invoice for its number, amount due with any tax breakdown, line items, status, and a Pay Now button for open invoices.
Available Now Coaches
When a coach marks themself available for a walk-in lesson, a banner appears on the parent dashboard with the coach's name, how long they have been available, and a Book Now link. The banner refreshes while you are on the page and can be dismissed.
🎟️ Lesson Credits
Lesson credits are prepaid private lessons bought in a bundle. A larger pack costs less per lesson, and credits stay on your athlete's account until they are used.
How Credits Are Used
One credit is used each time a private lesson is marked attended — not when you book. Buying a package up front means the lesson comes out of the balance instead of being billed separately. Your balance shows remaining, used, and purchased totals, and you are reminded when it runs low.
You can book a lesson before buying a package. The club decides how an attended lesson without a credit is billed.
Buying Lesson Packages
- •Open Lesson Credits on the dashboard or find Lesson Packages in the Course Catalog.
- •If you have more than one athlete, choose which child you are buying for.
- •Compare the packages — the system shows the per-lesson price and the savings on larger packs.
- •Click Buy Now and pay the invoice on the secure page.
- •When payment completes, the credits appear on that athlete's balance automatically.
⏰ Lesson Reminders
You are reminded before each private lesson — an email the day before and a push about an hour before. You control these in your notification settings; reminders are a heads-up and do not change the booking or charge anything.
📝 Signing a Waiver
If the club requires a liability waiver, it appears on your profile. Open the waivers section, review the terms, sign electronically, and submit. Coaches and the front desk can see that it is signed. A waiver only needs signing once per version.
Allow or Block Your Child's Purchases
On your child's profile, a toggle controls whether they can add lessons and packages for themself. When it is on, their purchases charge your linked payment. When it is off, they cannot buy on their own. The club enforces the same rule on the server, so the setting holds even outside the app.
Children Under 13
A child under 13 cannot hold their own login. They are added as a child on your account, and you manage their profile, communication, and purchases. Older athletes can have their own account and sign in themselves.
Report a Message or Block a Member
In a conversation, open the message menu to report a message or block the sender. You choose how much of the conversation to share with the club's owner and staff. Blocked members are listed in the inbox, where you can unblock them.
Working in More Than One Club
If your family belongs to more than one club, the club chip at the top of the app switches between them. Your inbox and notifications combine every club with club labels, and the schedule can show this club or all your clubs for the week.
⚙️ Settings & Your Account
Settings holds your profile, emergency contacts, notification preferences, calendar subscription, privacy, and terms. The calendar link puts classes and lessons into your phone's or Google/Apple Calendar.
Deleting Your Account
You can delete your account from Settings. The platform shows what will be removed and warns you about anything depending on it before you confirm. It is permanent and affects only your own account — not your athlete's records or the club.
Key Workflows
Viewing Progress for Multiple Children
Mobile: use the athlete selector at the top of the Children page. Every tab follows the selected child. Desktop: the parent dashboard shows each child's individual stats, classes, and feedback.
Paying an Invoice
Open Billing, find an invoice with status "Open", and click Pay Now — or use Manage Billing to open the secure portal. Pay with a saved card or add a new one; the invoice updates to Paid once payment completes.
Turn on autopay in the billing portal so new invoices are charged automatically and you never miss a due date.
Enrolling in a New Class
Open the Course Catalog, choose a class, and follow the enrollment steps. For camps, open the camp's public page and register there. If a class is full and the club uses waitlists, join the waitlist and you will be notified when a spot opens.
Tips & Best Practices
- •Use the mobile app for daily progress checks — it is faster than desktop
- •Set up autopay to avoid missed payments
- •Check feedback weekly — skill scores show where your athlete is improving
- •Use the athlete selector to move between children
- •Subscribe to the calendar so classes and lessons appear in your own calendar
- •Keep emergency contacts current — the club uses them when it needs to reach you