Delete your KeltiOS account

How to delete your account

For your security you must have signed in within the last hour. If you have not, the app will ask you to sign in again first.

• •Sign in to KeltiOS in the mobile app or at keltios.com/login.
• •Open Settings (the Settings tab in the app, or Settings in the menu on the website).
• •Scroll to "Delete account" and choose "Delete my account".
• •Type DELETE to confirm, then confirm. You are signed out and the deletion is complete.

What is deleted

• •Your login (email, password and any Apple/Google sign-in) — you can no longer sign in.
• •Your name, email address, phone number, photo, biography, date of birth and gender.
• •Your emergency contacts, notification settings, calendar links and push-notification tokens.
• •The text and attachments of messages you sent (the conversation stays, showing "message removed").
• •Your club memberships. Your profile is removed from club rosters, and from public athlete pages.

What is kept, and why

Some records have to be kept to meet tax, accounting and safety obligations and to protect clubs from disputes. These are kept without your personal details: they are attached to an anonymous "Deleted User" profile that cannot be traced back to you by sign-in or by name.

• •Invoices, payments and refunds (financial records).
• •Signed waivers and their timestamps (liability records).
• •Attendance and competition results (club records; other people's results depend on them).
• •A record that your account was deleted, and when — no personal details.

When deletion is blocked

To keep clubs and other people safe, some accounts have to take one step first. The app tells you exactly what and why:

• •You are the only owner of a club: make someone else an owner first, or email support@keltios.com to transfer or close the club.
• •You have an unpaid invoice or an active payment plan: pay it or ask your club to close it. We cannot erase a debt.
• •You have children's profiles on your account: you choose whether to delete them too. They are never deleted silently. A child who has their own login is kept and is simply unlinked from you, so the club can assign a new guardian.
• •Active subscriptions are cancelled for you when you delete the account, so you are not billed again.

Can't sign in?

If you can no longer sign in, email support@keltios.com from the address on your account, with the subject "Delete my account". We will verify it is you before deleting anything and reply within 30 days. You can also ask your club administrator.

Deletion is permanent and cannot be undone. If you join again later you start with a new account.